Terms of service
These Terms of Service govern your access to and use of SilkBrush.shop, including purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
1. Online Store Terms
You may use our website only for lawful purposes.
You must not use our website, products, or services in a manner that violates applicable laws, infringes another person's rights, disrupts website operation, or involves fraudulent activity.
2. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, colors, and other information accurately.
However, screen settings, lighting, photography, product updates, and manufacturing variations may cause minor differences between digital representations and physical products.
3. Prices
Product prices are displayed on the website and may change without prior notice.
The price applicable to an order will normally be the price displayed during checkout when the order is submitted, subject to correction of obvious errors and applicable law.
4. Orders
Submitting an order does not necessarily mean that it has been accepted.
We reserve the right, where legally permitted, to refuse or cancel orders due to circumstances including:
- Product unavailability
- Suspected fraud
- Payment authorization problems
- Incorrect pricing
- Incorrect product information
- Shipping restrictions
If we cancel a paid order, the applicable payment will be refunded.
5. Payments
Customers agree to provide current, complete, and accurate billing and payment information.
Payment transactions may be processed by third-party payment providers and are subject to their applicable terms and security procedures.
6. Shipping
SilkBrush.shop offers free worldwide shipping.
Our standard estimated delivery timeframe is 7–10 business days, subject to processing requirements and circumstances outside our reasonable control.
For additional information, please review our Shipping Policy.
7. Returns
Eligible purchases may qualify for our 30-day free return and refund policy.
Returns are governed by our Return & Refund Policy and applicable consumer protection laws.
8. Intellectual Property
Website content owned by SilkBrush.shop, including original text, graphics, branding, design elements, and other proprietary materials, may be protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our proprietary materials without authorization, except where permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
9. Prohibited Conduct
Users must not knowingly:
- Introduce malicious code
- Attempt unauthorized access to the website
- Interfere with website security
- Submit fraudulent orders
- Misuse payment systems
- Scrape protected website content in violation of applicable law
- Impersonate another individual
10. Third-Party Services
Our website may use third-party services for functions such as payments, analytics, shipping, or ecommerce infrastructure.
We are not responsible for independent third-party services beyond responsibilities imposed on us by applicable law.
11. Disclaimer
To the maximum extent permitted by law, our website and services are provided subject to applicable terms, conditions, warranties, and statutory rights.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot lawfully be excluded.
12. Limitation of Liability
To the maximum extent permitted by applicable law, SilkBrush.shop will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by law.
13. Changes to These Terms
We may update these Terms from time to time.
The current version will be published on SilkBrush.shop with an updated revision date.
14. Governing Law
These Terms are governed by applicable laws relevant to our operations in Québec, Canada, subject to any mandatory consumer protection laws or jurisdictional rights applicable to individual customers.
15. Contact
Questions regarding these Terms may be sent to: