Terms of service
Welcome to SilkBrush.shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be legally bound by these Terms.
Please read them carefully before using our website.
1. About SilkBrush.shop
SilkBrush.shop is an online retailer specializing in premium makeup brushes, beauty tools, cosmetic accessories, and related products.
Our goal is to provide high-quality products with exceptional customer service while maintaining a secure and enjoyable shopping experience.
2. Acceptance of Terms
By accessing our website, you confirm that:
- You are at least the age of majority in your jurisdiction.
- You have the legal capacity to enter into binding agreements.
- You agree to comply with these Terms and all applicable laws.
If you do not agree with these Terms, please discontinue use of our website.
3. Website Use
You agree to use SilkBrush.shop only for lawful purposes.
You may not:
- Use the website for illegal activities.
- Attempt unauthorized access to our systems.
- Upload viruses or malicious software.
- Copy or exploit website content without permission.
- Interfere with website performance.
- Misrepresent your identity.
Any misuse may result in termination of access.
4. Product Information
We strive to provide accurate product descriptions, specifications, and images.
However:
- Colors may vary depending on monitor settings.
- Product dimensions may contain minor manufacturing tolerances.
- Packaging may occasionally change without notice.
- Product availability may vary.
We reserve the right to correct any errors or omissions.
5. Pricing
All prices displayed on SilkBrush.shop are listed in the applicable currency shown during checkout.
We reserve the right to:
- Change prices without prior notice.
- Correct pricing errors.
- Cancel orders affected by obvious pricing mistakes.
If payment has already been processed, a full refund will be issued.
6. Orders
After placing an order, you will receive an order confirmation email.
Order confirmation does not guarantee acceptance.
SilkBrush.shop reserves the right to refuse or cancel orders for reasons including:
- Product unavailability
- Pricing errors
- Payment verification issues
- Fraud prevention
- Shipping restrictions
Customers will be notified promptly if cancellation occurs.
7. Payments
We accept secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Other supported payment providers
All payments are processed securely through trusted third-party payment gateways.
SilkBrush.shop does not store complete payment card information.
8. Shipping
We proudly offer:
- Free Worldwide Shipping
- Estimated delivery within 7–10 business days
Delivery estimates are not guaranteed and may vary due to:
- Customs inspections
- Weather conditions
- Carrier delays
- Peak shopping seasons
- Public holidays
Customers will receive tracking information whenever available.
9. Returns and Refunds
Our Return & Refund Policy forms part of these Terms.
Eligible purchases include:
- 30-Day Free Returns
- Free Return Shipping
- Full Refunds for approved returns
Please refer to our Return & Refund Policy for complete details.
10. Intellectual Property
All content on SilkBrush.shop, including but not limited to:
- Logos
- Graphics
- Product photography
- Website design
- Text
- Icons
- Layouts
- Branding
- Visual elements
is the property of SilkBrush.shop or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or modified without prior written permission.
11. User Content
If you submit:
- Reviews
- Feedback
- Suggestions
- Photos
- Testimonials
you grant SilkBrush.shop a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and operational purposes.
You remain the owner of your submitted content.
12. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials.
You agree to:
- Provide accurate information.
- Keep login credentials secure.
- Notify us immediately of unauthorized account activity.
SilkBrush.shop is not responsible for losses resulting from unauthorized account access caused by customer negligence.
13. Promotions
Occasionally we may offer:
- Promotional discounts
- Coupon codes
- Seasonal sales
- Limited-time offers
Promotions:
- Cannot be exchanged for cash.
- Cannot be combined unless stated.
- May expire without notice.
- Are subject to availability.
14. Limitation of Liability
To the maximum extent permitted by law, SilkBrush.shop shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Business interruption
- Data loss
Our total liability shall never exceed the amount paid for the applicable order.
15. Product Warranty
We stand behind the quality of our products.
If your order arrives:
- Damaged
- Defective
- Incorrect
please contact us promptly.
We will work with you to provide:
- Replacement
- Refund
- Exchange
in accordance with our Return & Refund Policy.
16. Third-Party Services
Our website may contain links to third-party services, including:
- Payment providers
- Shipping carriers
- Social media platforms
SilkBrush.shop is not responsible for the content, privacy practices, or services provided by these third parties.
17. Privacy
Your use of SilkBrush.shop is also governed by our Privacy Policy.
We are committed to protecting customer information through secure technologies and responsible data practices.
18. Force Majeure
SilkBrush.shop shall not be held liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Labor disputes
- Internet outages
- Transportation disruptions
- Pandemics
- Supply chain interruptions
19. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Updated versions become effective immediately upon publication on SilkBrush.shop.
Customers are encouraged to review these Terms periodically.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved through the appropriate courts of competent jurisdiction in Canada.
21. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
SilkBrush.shop
Address
1100 Av. des Canadiens-de-Montréal
Montréal, QC H3C 2H8
Canada
Phone
(519) 653-7579
Thank you for choosing SilkBrush.shop. We appreciate your trust and look forward to providing you with premium beauty tools and outstanding customer service.