Refund policy
At SilkBrush.shop, we want you to feel confident when shopping with us. This Return & Refund Policy explains our 30-day return program and how customers can request assistance with returns, damaged products, incorrect orders, and refunds.
1. 30-Day Return Policy
We offer free returns on eligible products within 30 days.
The 30-day return period begins on the date your order is delivered.
To request a return, please contact:
Include your order number, the email address used for your purchase, the item you wish to return, and the reason for the return.
2. Return Eligibility
To qualify for a standard return, products should generally be returned in substantially the same condition in which they were received, together with included accessories or components where applicable.
Because some of our products are personal grooming and beauty tools, products that have been used may be subject to hygiene-related return limitations where permitted by applicable law.
This does not affect any statutory rights you may have regarding defective, damaged, or incorrectly supplied goods.
3. Free Returns
For eligible returns approved under this policy, SilkBrush.shop will cover the applicable return shipping cost.
Please contact us before sending an item back. We will provide the appropriate return instructions.
Products sent to an address without authorization may delay processing.
4. Damaged or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@SilkBrush.shop.
Please provide:
- Your order number
- A description of the problem
- Clear photographs where applicable
- Photographs of packaging if it was damaged during delivery
We will review the situation and provide an appropriate resolution.
5. Refunds
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Exchanges
Where available, exchanges may be handled by returning the original eligible item and placing a new order for the preferred product.
Please contact customer support if you require assistance.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered fulfillment or has already shipped.
If the order cannot be canceled, you may request a return after receiving it, subject to this policy.
8. Non-Returnable Items
Certain products may not qualify for a change-of-mind return where returning them would create legitimate health or hygiene concerns, particularly after use, where permitted by applicable law.
Any exclusion will not override rights that cannot legally be excluded.
9. Contact Us
For return and refund assistance:
SilkBrush.shop
1100 Av. des Canadiens-de-Montréal
Montréal, QC H3C 2H8
Canada
Email: support@SilkBrush.shop
Phone: (519) 653-7579