Shipping policy
At SilkBrush.shop, we aim to make ordering our hair and beauty brushes simple wherever you live.
Free Worldwide Shipping
We offer FREE worldwide shipping on all orders, with no minimum purchase requirement unless otherwise clearly stated at checkout.
Order Processing
Orders may require processing before shipment. Processing time is separate from the estimated transportation timeframe.
Orders placed during weekends, public holidays, high-volume sales periods, or other exceptional circumstances may require additional processing time.
Estimated Delivery
Our standard estimated delivery timeframe is:
7–10 business days
Delivery estimates are not guarantees and may be affected by destination, carrier operations, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.
Tracking
When tracking is available, shipping or tracking information will be provided after the order has been dispatched.
Please allow time for carriers to activate or update tracking information.
International Orders
International shipments may be subject to customs processing and destination-country requirements.
Where legally applicable, customers may be responsible for import duties, taxes, customs fees, or similar charges imposed by local authorities unless checkout expressly states otherwise.
Incorrect Addresses
Customers should carefully review shipping information before submitting an order.
If you notice an error, contact support@SilkBrush.shop immediately.
Once an order has entered fulfillment or been transferred to a carrier, we may be unable to modify its destination.
Delayed Packages
Carrier delays may occasionally occur.
If tracking has not updated for an unusual period or your order appears significantly delayed, contact us with your order number so we can assist with the available shipping information.
Lost Packages
If you believe your shipment has been lost, please contact our support team.
We may investigate with the applicable carrier and determine the appropriate resolution based on the circumstances and applicable law.
Damaged Deliveries
If your package arrives damaged, photograph the packaging and product where possible and contact us promptly.
This information can help us review the issue efficiently.
Contact
SilkBrush.shop
1100 Av. des Canadiens-de-Montréal
Montréal, QC H3C 2H8
Canada
Email: support@SilkBrush.shop
Phone: (519) 653-7579