Shipping policy
Welcome to SilkBrush.shop. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer around the world. This Shipping Policy explains how we process, prepare, and deliver your orders.
By placing an order with SilkBrush.shop, you agree to the shipping terms outlined below.
1. Worldwide Shipping
SilkBrush.shop proudly offers FREE Worldwide Shipping on every order.
No minimum purchase is required.
Regardless of where you live, our goal is to deliver premium makeup brushes and beauty tools safely and efficiently to your doorstep.
2. Shipping Destinations
We currently ship to most countries and regions worldwide.
Delivery availability may vary depending on local regulations or carrier restrictions.
If we are unable to ship to your location, you will be notified before your order is processed.
3. Order Processing
Orders are processed Monday through Friday, excluding public holidays.
After your order has been successfully placed:
- Payment verification is completed.
- Products are carefully inspected.
- Items are securely packaged.
- Shipping labels are generated.
- Orders are prepared for dispatch.
Typical processing time is 1–3 business days.
During peak shopping seasons or promotional events, processing may take slightly longer.
4. Estimated Delivery Time
We proudly provide:
Free Worldwide Shipping
Estimated delivery:
7–10 Business Days
Delivery estimates begin after your order has been shipped, not from the purchase date.
Please note that delivery times are estimates and cannot be guaranteed.
5. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing:
- Order number
- Shipping confirmation
- Tracking information (when available)
- Estimated delivery timeframe
Customers are encouraged to monitor shipment progress using the provided tracking details.
6. Shipping Costs
Shipping is completely free.
There are:
- No shipping fees
- No handling fees
- No packaging fees
The total amount displayed during checkout is the final amount for your purchase unless local taxes or customs duties apply in your country.
7. Customs & Import Duties
International shipments may be subject to:
- Customs inspections
- Import taxes
- VAT
- Duties
- Government fees
These charges are determined by your country's customs authorities and are the responsibility of the customer when applicable.
SilkBrush.shop has no control over customs processing times or additional government charges.
8. Delivery Delays
Although we work with trusted logistics partners, unexpected delays may occur due to:
- Severe weather
- Customs clearance
- Public holidays
- Transportation disruptions
- High shipping volumes
- Carrier delays
- Natural disasters
We appreciate your patience should any unforeseen delays arise.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Please verify:
- Full name
- Street address
- Postal code
- City
- Country
- Phone number
SilkBrush.shop is not responsible for delivery issues caused by incorrect or incomplete addresses submitted during checkout.
If an error is discovered before shipment, please contact us immediately.
10. Lost Packages
If your package appears to be lost during transit:
- Verify the shipping address.
- Review tracking updates.
- Check with neighbors or your local carrier.
- Contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment.
Depending on the outcome, we may provide:
- Replacement shipment
- Full refund
- Additional shipping assistance
11. Damaged Packages
Every order is carefully packaged before shipment.
If your package arrives:
- Damaged
- Opened
- Missing items
please contact us within 7 days of delivery.
Providing photos of the package and product will help us resolve the issue more quickly.
12. Multiple Packages
Orders containing multiple products may occasionally be shipped separately to improve delivery efficiency.
If this occurs:
- You will receive separate tracking information when available.
- Additional shipping charges will not apply.
- Remaining items will arrive shortly after the first shipment.
13. Delivery Attempts
If a carrier is unable to complete delivery, they may:
- Leave the package in a safe location.
- Attempt redelivery.
- Hold the package for pickup.
Customers are encouraged to monitor tracking updates to avoid missed deliveries.
14. Order Tracking
Tracking information is typically sent after shipment.
Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation email.
Some international carriers may update tracking less frequently while packages are in transit.
15. Address Changes
Shipping addresses may only be changed before an order has entered fulfillment.
Once an order has shipped, address changes may no longer be possible.
If you need assistance, contact our customer support team as soon as possible.
16. Customer Support
If you have any shipping-related questions, our customer support team is always ready to assist.
SilkBrush.shop
Address
1100 Av. des Canadiens-de-Montréal
Montréal, QC H3C 2H8
Canada
Phone
(519) 653-7579
17. Our Commitment
At SilkBrush.shop, every order is handled with care from the moment it is placed until it reaches your door.
We are committed to providing premium products, reliable worldwide shipping, transparent communication, and exceptional customer service.
Thank you for choosing SilkBrush.shop. We appreciate your trust and look forward to delivering beauty tools that help you create your best look every day.