Contact information
Welcome to SilkBrush.shop. We value every customer and are committed to providing friendly, responsive, and professional support. Whether you have questions before placing an order or need assistance after your purchase, our customer care team is here to help.
Our goal is to ensure that every shopping experience is smooth, enjoyable, and worry-free.
Customer Support
If you have any questions regarding our products, your order, shipping, returns, or general inquiries, please feel free to contact us through any of the methods below.
We strive to respond to all customer inquiries within 24 business hours.
Business Information
Store Name
SilkBrush.shop
Business Address
1100 Av. des Canadiens-de-Montréal
Montréal, QC H3C 2H8
Canada
Customer Support Email
Customer Service Phone
(519) 653-7579
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Closed on weekends and major public holidays.
Messages received outside business hours will be answered as soon as possible on the next business day.
How We Can Help
Our experienced customer support specialists are available to assist with:
- Order status inquiries
- Shipping updates
- Product recommendations
- Return requests
- Refund assistance
- Exchange requests
- Payment questions
- Product availability
- Website support
- General customer service
No matter your question, we are committed to providing helpful and timely assistance.
Before Contacting Us
To help us serve you more efficiently, please include the following information whenever possible:
- Full name
- Order number
- Email address used during purchase
- Description of your inquiry
- Photos of the product (if applicable)
Providing complete information allows us to resolve your request more quickly.
Order Support
If you have already placed an order, we can assist with:
- Order confirmation
- Tracking information
- Delivery updates
- Shipping concerns
- Product questions
- Return instructions
- Refund processing
Our team will guide you through every step until your issue has been resolved.
Product Assistance
Choosing the right makeup brush is important.
If you need help selecting products, our support team is happy to provide recommendations based on:
- Foundation application
- Powder makeup
- Blush application
- Contouring
- Highlighting
- Eyeshadow blending
- Eyebrow grooming
- Lash care
- Professional makeup kits
- Beginner makeup essentials
We want every customer to find the perfect beauty tools for their routine.
Shipping Assistance
Questions about shipping?
We can help with:
- Delivery estimates
- Shipping confirmation
- Tracking updates
- Lost packages
- Delayed deliveries
- Address corrections (before shipment)
- International shipping information
SilkBrush.shop proudly offers Free Worldwide Shipping with an estimated delivery time of 7–10 business days.
Returns & Refunds
Need to return an item?
Our customer support team will gladly assist with:
- Return authorization
- Return instructions
- Refund status
- Exchange requests
- Damaged items
- Incorrect orders
We proudly offer 30-Day Free Returns on eligible purchases.
Privacy & Security
Your privacy is important to us.
All customer information submitted through our website or customer service channels is handled securely and confidentially.
Personal information is used only for customer support, order fulfillment, and improving your shopping experience.
Our Commitment
At SilkBrush.shop, customer satisfaction is our highest priority.
We believe that outstanding customer service is just as important as offering premium beauty products. Every inquiry is treated with professionalism, respect, and genuine care.
Whether you are purchasing your first makeup brush or expanding your professional beauty collection, we are here to support you every step of the way.
Thank you for choosing SilkBrush.shop. We appreciate your trust and look forward to serving you.